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Customer satisfaction empowered by AI

Smart Transformation in Customer Experience

CeyBer Digital transforms customer services through artificial intelligence and digital twin technologies; delivering speed, foresight, and a human-touch experience to brands.

Who is CeyBer Digital?

CeyBer Digital Solutions brings together the technology-focused initiatives of the CeyBer Group and develops customer experience solutions equipped with artificial intelligence, automation, and digital twin technologies. It positions itself as a reliable and visionary strategic business partner in companies’ digital transformation processes.

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Our Solutions

AI-powered solutions accelerate your customer experience, reduce costs, and increase satisfaction.

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Plukto – Smart Customer Experience Analytics

Plukto is a platform that analyzes all interactions established with customers. It evaluates 100% of conversations, measures agent performance, and provides insights to decision-makers through sentiment analysis.

Grispi – Omnichannel Demand Management

Grispi is a platform that manages all written communication channels such as email, social media, live support, and WhatsApp from a single screen.

Voice & Chat AI – Digital Representative

AI-powered Voice & Chat AI takes over the frontline of customer service. It automatically generates responses by understanding basic customer inquiries in voice calls and chat channels.

Agent Assistant – Support Assistant for Representatives

Provides an interface that offers AI-powered suggestions and responses on the live support agent’s screen. It delivers the most accurate answer to the customer’s problem instantly.

Sophia Teach – Corporate Training with AI

Sophia Teach offers multilingual, personalized, digital-twin-based corporate training experiences. It optimizes learning with video, tests, and simulation content.

Oprisus+ – Next-Generation Call Center

A cloud-based, easy-to-deploy, user-friendly call center software. Provides self-service menus and seamless integration capabilities.

Case Studies

Real success creates real impact. See the tangible results our partners achieved with CeyBer solutions.

e-Commerce

Goal:

Improve product experience and increase customer satisfaction.

Solution:

With the AI-powered Plukto technology developed by CeyBer Digital, over 1 million customer feedback entries were analyzed in one year, and improvements were made on 1,407 products. As a result, product satisfaction increased by 34%, and 1,250 hours of manual workload were eliminated.
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34%
Increase in Product Satisfaction

“Thanks to CeyBer Digital’s Plukto technology, we achieved significant success in using artificial intelligence for product experience and became the grand winner at the ‘Best of Sales Awards 2025.’”

CeyBer Digital
Plukto
e-Commerce

Goal:

Improve customer experience and increase operational efficiency.

Solution:

Thanks to CeyBer’s call center service, high performance was achieved in customer satisfaction. The partnership expanded with support for their new flight ticket service as well.
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100%
Customer Satisfaction Analysis

“With CeyBer’s system that analyzes customer satisfaction, we increased our service quality and won the customer experience award.”

CeyBer Digital
Plukto

How Do We Work?

We progress with data at every step. We analyze, learn, recommend, and automate the process.

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Analyze

Recommend

Learn

Automate

Transformation with Smart Technology Begins in 3 Steps

Transform your customer services with our AI-powered solutions — analyze, optimize, and make a difference.

100% Conversation Analysis

All customer conversations are analyzed with artificial intelligence, and agent performance is measured.

30% Cost Reduction

With smart automation processes, operational efficiency increases and costs drop significantly.

27% Increase in Satisfaction

With real-time recommendations, agents respond faster and more accurately, increasing customer satisfaction.

Let’s Grow Your Business

Get in Touch With Us

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