introduction
This document is a Stakeholder Engagement Plan (PKP) prepared for the institution, which aims to determine the actions to be reasonably implemented by CEYBER EĞİTİTİM TEKNOLOJİ TİC.A.Ş to provide adequate public information and appropriate measures for the collection and response of local stakeholder complaints.
The PKP takes into account international best practice regarding information disclosure and outlines the general principles of engagement recommended for the sponsor to adopt.
The methods, procedures, policies and actions undertaken by the Sponsor in order to inform stakeholders in a timely manner about the possible effects of the project are the main subject of this document.
The document has the following structure:
Project Description;
Identification of stakeholders and other affected parties;
Legal and Institutional Framework;
Stakeholder participation program and participation methods and resources;
Complaint mechanism;
Monitoring and Reporting
Project Description
CEYBER A.S. was established in 2016 in Izmir province. In the period from its establishment until today, the Call Center provides services. Ceyber, with a capacity of over 3000 seats in Izmir location, in different sectors from Telecommunications to Energy
It is known for providing services. It has been involved in the Employment Creation Project because it has acquired the mission of providing the service that can bring the highest benefit to all stakeholders with the established strategic direction and constantly developing human resources.
Registered Employment Creation Project Grant Program, funded by the EU grant provided under the EU grant provided under the EU's Support for Refugees and Host Communities (FRIT-II) under the EU's Support for Refugees and Host Communities (FRIT-II) project, which is one of the components of the Registered Employment Creation Project, which is conducted by the World Bank of Turkey Development and Investment Bank with the World Bank and which is one of the components of the Registered Employment Creation Project to increase registered employment It was announced through the web page https://kayist.org/ and provided the necessary facilities as a company and submitted an application and received a grant.
The Grant Program has been implemented in 24 Project provinces determined according to the requirement to create registered employment in 24 Project provinces in order to increase the operational capacity of the enterprises already in operation, and contributed to the creation of new registered employment for Turkish citizens and refugees in these provinces.
CeyBer; Providing financial and spiritual support to refugees and Turkish women in particular, the formation of individuals who contribute to the economy, earn a living and have been raised to earn a profession, to set an example in society on this occasion, to use call center services in addition to Turkish as well as their native languages and, if any, as a second foreign language, and to create diversity in the volume of work, thereby restricting does not remain, but ensures that they are employed according to their qualifications if they are determined.
Stakeholder Identification
In general, stakeholders are people and organizations that may be directly or indirectly affected by the Project, wishing to express their views.
The following definitions have been applied:
Stakeholders: any person, group or organisation with an interest gained as a result of a work; and
Key stakeholder: Any stakeholder who has a significant impact on the work or is significantly affected by the study, and where those interests and effects must be recognized for the study to be successful.
Stakeholders can be divided into the following categories:
National financial institutions: TKYB;
Central government authority: Government of the Republic of Turkey;
Local government (including provinces and districts): İzmir Governorate, Bornova District Municipality, İzmir Metropolitan Municipality, District Municipalities and Mukhtaras.
Institutions (Universities, think tanks, etc.); Aydın Adnan Menderes University, Gaziantep University, İzmir Chamber of Industry, Other Professional Chambers and Professional Organizations and All Non-Governmental Organizations.
Internal stakeholders (employees, trade unions); CEYBER Employees and Managers
Public groups — nearby residents, hospitals, local schools; Local, Regional and Institutions and organizations established throughout our country.
Local NGOs; and
Media. Press, Broadcasting, Television, Social Media
Legal and Institutional Framework
National laws and regulations governing R&D risk mitigation, in addition to World Bank EQS to the Project
It will be applied in a proper manner. The requirements of Turkish laws and regulations regarding stakeholder participation and information are described in the following headings. The basic principles of effective participation can be summarized as follows:
a) Constitution of the Republic of Turkey (1982)
Article 10 - Everyone, for reasons of language, race, color, gender, political thought, philosophical belief, religion, sect, and so on
the distinction is equal before the law without regard to separation. Women and men have equal rights. The state is obliged to ensure that this equality passes into life. Measures taken for this purpose cannot be construed as contrary to the principle of equality.
Article 25 - Everyone has the right to freedom of thought and opinion. No matter what the cause and purpose,
He cannot be forced to explain his thoughts and opinions; he cannot be condemned and blamed for his beliefs.
Article 26 - Everyone has the right to express and disseminate his thoughts and opinions, individually or collectively, by word, writing, painting or other means. This freedom also includes the freedom to receive or give news or opinions without interference from the official authorities. This paragraph shall not prevent broadcasts made by radio, television, cinema or similar means from being linked to the permit system.
Article 74 - Citizens and foreigners residing in Turkey, provided that the principle of reciprocity is respected, have the right to apply to the competent authorities and the Grand National Assembly of Turkey in writing about their wishes and complaints concerning themselves or the public. Without delay, the result of the applications relating to them is notified to the petitioners in writing. Everyone has the right to obtain information and apply to the public auditor. The Public Audit Institution established under the Presidency of the Grand National Assembly of Turkey examines complaints about the functioning of the administration.b) Law No. 4982, the Law on the Right to Information, Number of Official Gazettes 25269 (24.10.2003) The purpose of this Law is to apply to individuals in accordance with the principles of equality, impartiality and transparency, which is a requirement of democratic and transparent administration to regulate the principles and procedures for their exercise of the right to information. Everyone has the right to information about the activities of public institutions and organizations.
Pursuant to the Obligation to Provide Information set out in Article 5, Institutions and organizations are obliged to provide all kinds of information or documents for the benefit of applicants, other than the exceptions provided for in this Law, and to take the necessary administrative and technical measures in order to effectively, promptly and accurately conclude their application for information. According to the Information and Document Access Periods set out in Article 11, Institutions and organizations shall provide access to the information or document requested upon application within fifteen working days. However, if the requested information or document is provided from another entity within the requested institution and organization, access to the information or documents shall be provided within thirty working days if it is necessary to obtain the opinion of another institution or organization in relation to the application, or the content of the application concerns more than one institution and organization. In this case, the extension of the period and the grounds for it are notified to the applicant in writing and before the expiration of the fifteen business day period.
c) Law Number 3071, Law on the Exercise of the Right to Petition, Official Gazette Number 18571 (10.11.1984)
The purpose of this Law is to regulate the exercise of the right of Turkish citizens and foreigners residing in Turkey to apply in writing to the Grand National Assembly of Turkey and to the competent authorities about their wishes and complaints about them or the public.
According to Article 3 of the Law, about the wishes and complaints of Turkish citizens concerning themselves or the public,
They have the right to apply to the Grand National Assembly of Turkey and the competent authorities by writing. Foreigners residing in Turkey may benefit from this right provided that the principle of reciprocity is observed and their petitions are written in Turkish.
d) Regulation on Environmental Impact Assessment, Official Gazette No. 31907 (29.07.2022)
Article 9 - Meeting on public information and participation in the process:
In order to inform the public about the investment and to receive their opinions and suggestions on the project; With the participation of the institutions/organizations qualified by the Ministry and the project owner, a central meeting will be held on the date determined by the Ministry to inform the public and participate in the process at a central place and time determined by the provincial administration, which is easily accessible to the interested public who is expected to be most affected by the project.
Institutions/organizations qualified by the Ministry shall publish an announcement indicating the date, time, place and subject of the meeting; together with the local periodical published in the region where the project will be carried out, publish a notice in a newspaper defined as a common periodical at least 10 calendar days before the meeting date.
The meeting for informing the public and participation in the process is held under the chairmanship of the provincial director or an official to whom he will appoint. The meeting ensures that the public is informed about the project, receiving opinions, suggestions and questions. Opinions, suggestions and objections expressed by the public are indicated in the minutes to be held about the meeting. The meeting chair may ask participants to give their views in writing. The minutes of the meeting are sent to the Ministry, one copy of which will remain in the provincial directorate.
Before specifying the specific format, the members of the commission may examine the area where the project is planned, participate in the meeting on public information and participation in the process, which will be held on the announced date.
To inform the public about the project and its effects, to receive the public's opinions and suggestions on the project,
A stakeholder participation plan (PKP) is prepared by the institutions/organizations that have been qualified by the Ministry. The prepared stakeholder participation plan is presented in the EIA application file appendix. If deemed necessary, the Ministry may also ask qualified institutions/organizations to carry out additional work during the EIA process, such as distributing informational brochures, conducting studies such as surveys, seminars, or preparing a website related to the project and sharing information by preparing a website about the project. In addition, if requested by the Ministry, this plan is updated within the EIA process.
Stakeholder Engagement Program
The purposes of external communication are to maintain constant interaction with targeted audiences to inform about company performance, company development and investment plans, and their implementation, including company activities.
Stakeholder engagement is an ongoing process that begins before the development of this PKP and will continue throughout the life of the Project. KOSGEB will be in active contact with the designated stakeholders throughout the life of the Project. To meet the most effective implementation approaches, the Project will apply the following stakeholder engagement principles:
Openness and lifecycle approach: Public consultations for the project will be held throughout the entire life cycle, carried out in a clear way, without external manipulation, interference, coercion or intimidation;
Informed participation and feedback: Information will be provided and widely distributed among all stakeholders in an appropriate format. Opportunities are provided to communicate stakeholders' feedback, analyze and address comments and concerns;
Inclusiveness and sensitivity: Stakeholder identification is carried out to promote better communication and build effective relationships.
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